Should I cancel my FASTag before selling my car?
FASTag is linked with a single vehicle and payment account, be it a bank account or an online payment app. What happens if you choose to sell your car and you don't want to keep paying the new owner's toll or parking fee out of your own pocket? What to do with a FASTag when selling or even after you've sold your car is outlined in this short guide.
It is best to take care of the FASTag issue before handing over the keys to a car to its new owner. There are different ways to address this based on where the FASTag was purchased. It is possible to either cancel or transfer the FASTag to the account of the new car owner.
For NHAI FASTag, you can request cancellation or transfer by calling the NHAI customer service number at 1033 or through MyFASTag app. If you purchased your FASTag from a bank, you can use the bank's website or mobile application to request cancellation or transfer. If you bought the FASTag through any mobile payment app, you can look for a cancel or transfer option in the app's FASTag section, which is typically where the transaction history is shown.
Tearing off the FASTag may seem like an easy solution, but this presents a problem because the new owner won't be able to get another FASTag issued as one active FASTag is possible to be linked with only one registration number. Therefore, a cancellation request would guarantee that the new owner can link the same FASTag to a new account for the same vehicle and that the previous owner is released from any obligations.